Legal notice

Seller
Actrise Inc. (Store name: Alps Camera)

Operations
Tsutomu Nakamura

Address
2-12-35 Senbayashi, Asahi-ku, Osaka 535-0012, Japan

Phone
+81-6-7709-2400
*For inquiries, please contact us by e-mail or through our contact form.

Business Hours
Weekdays 10:00–16:00 (Japan Standard Time), closed on Saturdays, Sundays and Japanese public holidays

E-mail
info@alps-camera.com

Website
https://alps-camera.com/

Secondhand Dealer License
Osaka Prefectural Public Safety Commission, License No. 622230145221

Price
Please refer to each product page.

Additional Fees
Consumption tax: Included in the price for purchases within Japan.
Domestic shipping (Japan): Flat rate of 800 yen (an additional 500 yen for Hokkaido and Okinawa). The carrier (Japan Post, Yamato Transport or Sagawa Express) cannot be specified.
International shipping: Shipping fees are shown at checkout. Import duties and taxes in the destination country are the responsibility of the customer.

Payment Methods
Credit card, Shop Pay, Apple Pay, Google Pay, PayPal

Delivery Time
Orders are shipped within 3 business days after payment is confirmed (excluding Saturdays, Sundays and Japanese public holidays). A tracking number will be provided after shipment.

Payment Deadline
Please complete payment within 7 days of placing your order. Orders not paid within 7 days will be cancelled.

Returns, Exchanges and Cancellations
As our products are used items, we do not accept returns for customer convenience.
If the item differs significantly from its description or has an initial defect, please contact us within 5 days of receipt. We will provide a return and refund, and we will cover the return shipping cost.
Cancellations are accepted only within 24 hours of placing the order.